Virtually Speaking - October 2002

In this Issue:
NVAS Members Value Each Other
Featured Member
Upcoming Events
Successful Habits: Shattered Myths
Member News
Ethics & Excellence: "Integrity in Business"
NVAS Steering Committee Contact Information

Don't forget that NVAS is here to help support one another. We are here to support the growth & success of all of our businesses. Make sure you do everything you can to support each other.

On that note, I want to thank...
Adrian Martinez for the great new web site & for supporting ASAP Solutions on a subcontractor basis
Darlene Keberle for your referrals & advice
Lorrie Perry for supporting ASAP Solutions on a subcontractor basis

If you have anyone you would like to thank for their support, please let us know so we can include it in our next issue. theresa@nvas.org

Adrian M. Martinez, Web World Wizardry
adrian@webworldwiz.com
602-515-2832
"Making Visions Become Reality"

You'd never know from his expertise and willingness to share his knowledge, that Adrian Martinez has only been in business for a couple years. Adrian learned web design as a creative outlet, but when the company he worked for
closed its doors, he saw it as an opportunity to make a career out of something he so enjoyed doing.

His company, Web World Wizardry, provides web site design, development, marketing, maintenance, and hosting services, as well as consultation. Adrian also speaks around the valley on web-related topics helping business owners to get the most out of their sites.

As with many home-based business owners, Adrian confesses that his biggest challenge is filtering out all the distractions. With three children and his wife, Theresa, also running a business at home, it's no wonder there might be some distractions!

Born and raised in Flagstaff, Arizona, Adrian moved to the Phoenix area for college. As far as hobbies go, Adrian admits, "I have too many hobbies and not enough time!"

Adrian is offering a FREE "Website Analysis" for the month of October. If you are interested in more information on how to get your free analysis, you may contact Adrian at Adrian@webworldwiz.com or 602-515-2832.

The Growth Guild
All of our events are FREE, unless otherwise noted.

October 10th from 9:30 am - 11:30 am
"Gifts for All Occasions" presented by Heather Rykowski of The Basket Brigade
Located in Phoenix, Arizona, The Basket Brigade offers a variety of gift solutions to fit nearly every budget. They deliver award-winning gift baskets locally, as well as nationwide. Corporate or personal, each basket is custom made to your specifications. Any occasion, any theme. They make gift giving easy! Come join Heather's exciting bow making class (bring scissors if you can!), as well as learning some tips & tricks to keeping those clients happy.
EVENT SPONSOR: Jenny Garcia, Moonlight Imprinting - 480-830-5388
4130 E. Van Buren, Suite 150 (just south of Loop 202 & west of 44th Street) in the small conference room at the ASBA office. Please RSVP - Theresa@nvas.org.

November 14th from 9:30 am - 11:30 am
"What Good Customer Service Can Mean To Your Business!" presented by Steve Davis of Olympic Gold Consulting
Steve Davis is a professional speaker and facilitator to businesses and civic groups sharing his wealth of knowledge and experience in team building and motivation. The lessons he has mastered in business and in life will help you create determination and passion in reaching your professional and personal goals. Join us for Steve's dynamic presentation on what good customer service can mean to your business!
EVENT SPONSOR: Please contact us if you are interested in sponsoring this event.
4130 E. Van Buren, Suite 150 (just south of Loop 202 & west of 44th Street) in the large conference room at the ASBA office. Please RSVP - Theresa@nvas.org.

December 12th from 9:00 am - 4:00 pm
"Microsoft Office Basics" presented by Deborah Amsberry of Key Solutions 4 U
Improve your Microsoft Office skills. Learn tips, techniques, & shortcuts that will make your life easier. Deborah will cover the basics of Microsoft Word, Excel, PowerPoint, & Access in this special all day workshop.
EVENT SPONSOR: Please contact us if you are interested in sponsoring this event.
4130 E. Van Buren, Suite 150 (just south of Loop 202 & west of 44th Street) in the large conference room at the ASBA office. Please RSVP - Theresa@nvas.org.

January 9th from 9:30 am - 11:30 am
"NVAS Roundtable"
Facilitators and topics to be determined & announced soon!
EVENT SPONSOR: Please contact us if you are interested in sponsoring this event.
4130 E. Van Buren, Suite 150 (just south of Loop 202 & west of 44th Street) in the large conference room at the ASBA office. Please RSVP - Theresa@nvas.org.

Check our calendar for more detailed and updated information... information will also be included in our meeting reminders.

Successful Habits: Shattered Myths
Excerpt from the book "Built to Last" by James C. Collins and Jerry I. Porras

Myth: The only constant is change
Reality: A visionary company almost religiously preserves its core ideology - changing it seldom, if ever. Core values in a visionary company form a rock-solid foundation and do not drift with the trends and fashions of the day. The basic purpose of a visionary company - its reason for being - can serve as a guiding beacon for centuries, like an enduring star on the horizon. Yet, while keeping their core ideologies tightly fixed, visionary companies display a powerful drive for progress that enables them to change and adapt without compromising their cherished core ideals.

Web World Wizardry
Web Site Design, Development, Marketing, Maintenance, & Hosting
"Making Your Visions Become Reality"
http://www.webworldwiz.com
info@webworldwiz.com
480-515-2832
**OCTOBER SPECIAL**
FREE Website Analysis
Call for more information

Member News

Administrative Relief Services - Darlene Keberle
(480) 345-1811
www.nvas.org/ars
Administrative Relief Services (ARS) has a new web page! It provides a more detailed description of the services that are provided by ARS. Be sure to visit it & let Darlene know what you think!

ASAP Solutions - Theresa A. Martinez
(480) 515-5055
www.asap-solutions.com
ASAP Solutions has a fresh look! While keeping company colors and utilizing the logo, Web World Wizardry (one of our members) helped develop a new web site for ASAP Solutions. Go check it out... we'd love to hear what you think of it!

basically bookkeeping - Lorrie Perry
(480) 802-9012
www.nvas.org/basically_bookkeeping
basically bookkeeping has a new web page! It provides a more detailed description of the services that are provided by basically bookkeeping. Be sure to visit it & let Lorrie know what you think!

Reliv - Laurie De La Cruz
(623) 581-3029
www.relivonline.com/laurie
Laurie De La Cruz with Reliv is making things happen! She has expanded her territory to El Paso where she has acquired a new Reliv Nutritional Consultant. People are realizing the value of good nutrition, getting healthy, and being well. She is helping people with their health by introducing good nutrition to them and helping them with their wealth by teaching them to do what she does and she's loving it! Laurie De La Cruz Making a Difference with People's Health and Wealth.

NVAS survey coming soon!
Keep an eye out for the next NVAS survey. We will be sending it out shortly to get your feedback & ideas to help our organization grow. If you have any items you would like to see addressed in the survey, please email Theresa at Theresa@nvas.org.

MEMBERS - Have news to share? Be sure to send in any news you would like to include in our newsletter by the 25th of each month. We would love to brag about you! Theresa@nvas.org

The information provided below has been provided by members - but aren't necessarily about members. If you are a member that supports something that you would like to share with everyone, please email us with the details & we will do our best to include the information. Theresa@nvas.org

Conference
Complementary Approaches to Pain Management
Saturday, October 12, 2002
8:00 am - 3:00 PM
The Beautitudes Campus of Care
1712 West Glendale Avenue, Phoenix
This program focuses on non-pharmacological approaches to managing pain. The modalities presented can provide primary and complementary avenues for managing all types of pain.
Registration Fee: $59.00 per registrant
Full-Time Student Fee: $45.00 per registrant
Deadline: October 7, 2002
For more information please call 480-515-5055.

Ethics & Excellence: "Integrity in Business"

Business ethics are the key to profits. If clients and customers don’t trust you, and your business ethics, they will not do business with you. Would you buy from a company you didn’t trust? Of course not!

Business ethics have become a hot-button topic. There are often ethical conflicts between making money, and doing what is right. There can be dilemmas about doing what is best for your employer, what’s best for your own career, and what’s best for the customer. Business ethics is about negotiating these mine-fields. Here are my Top Principles for Positive Business Ethics:

Business Ethics are built on Personal Ethics. There is no real separation between doing what is right in business, and playing fair, telling the truth and being ethical in your personal life.

Business Ethics are based on Fairness. Would a dis-interested observer agree that both sides are being treated fairly? Are both sides negotiating in good faith? Does each transaction take place on a “level playing field”? If so, the basic principles of ethics are being met.

Business Ethics require Integrity. Integrity refers to wholeness, reliability, and consistency. Ethical businesses treat people with respect, honesty, and integrity. They back up their promises, and they keep their commitments.

Business Ethics require Truth-telling. The days when a business could sell a defective product and hide behind the “buyer beware” defense are long gone. You can sell products or services that have limitations, defects or are out-dated, but not as first-class, new merchandise. Truth in advertising is not only the law, business ethics require it.

Business Ethics require Dependability. If your company is new, unstable, about to be sold, or going out of business, ethics requires that you let clients and customers know this. Ethical businesses can be relied upon to be available to solve problems, answer questions and provide support.

Business Ethics require a Business Plan. A company’s ethics are built on its image of itself and its vision of the future and its role in the community. Business ethics do not happen in a vacuum. The clearer the company’s plan for growth, stability, profits, and service, the stronger its commitment to ethical business practices.

Business Ethics apply Internally and Externally. Ethical businesses treat both customers and associates with respect and fairness. Ethics is about respect in the conference room, negotiating in good faith, keeping promises and meeting obligations to others. The scope is universal.

Business Ethics are values-based. The law, and professional organizations, must practice standards that are inflexible and universal. Ethics are about values, ideals and aspirations. Ethical businesses may not always live up to their ideals, but they are clear about their intent.

Ethics is about the quality of our lives, the quality of our service, and ultimately, about the bottom line. An unhappy customer complains to an average of 16 people. Treating employees, customers, vendors and the public in an ethical, fair and open way is not only the right thing, in the long run, it’s the only way to stay in business.

NVAS Steering Committee Contact Information

The NVAS Steering Committee is here to help implement new ideas, develop new areas, plan speakers/events, & assist members & non-members with questions! Our committee consists of Theresa A. Martinez of ASAP Solutions, Adrian M. Martinez of Web World Wizardry, Darlene Keberle of Administrative Relief Services, Laurie De La Cruz of Reliv & ESP Marketing, & Lorrie Perry of basically bookkeeping. If you have any questions, ideas, or feedback for the Steering Committee, please notify us at committee@nvas.org.

Virtually Speaking October 2002 - Issue 7

Virtually Speaking
October 2002 - Issue 7